Welcome! You can raise a Convirtio Support request from the options provided.
Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"2f597d94eda55938282663aee419bbaee33e4d9d_lout","branding":{"id":"2","key":"support","name":"Convirtio Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c74436","headerLinkHoverBGColor":"#c74436","headerBadgeColor":"#c74436"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ff7a3282-8f11-41a8-8b07-ee7b20fa5c5b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzBiY2IzOS0yNTM3LTQ2YzQtYmNkMy01NGNkMDBhNTllZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmN2EzMjgyLThmMTEtNDFhOC04YjA3LWVlN2IyMGZhNWM1YiI6WyJyZWFkIl19LCJleHAiOjE3NTIwODU4MTIsIm5iZiI6MTc1MjA4NTIxMn0.MQRzSyoKBSJiIN3FUMB2rSb3EL-WFuf_PMTpH9uvcTs&client=570bcb39-2537-46c4-bcd3-54cd00a59edc&mode=fit","logoId":"ff7a3282-8f11-41a8-8b07-ee7b20fa5c5b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Convirtio Support Center","sharedPortalName":"Convirtio Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Convirtio Support Center","sharedPortalName":"Convirtio Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"support","projectId":10021,"serviceDeskId":2,"name":"Convirtio Support","description":"<p>Welcome! You can raise a Convirtio Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"17","name":"Make a change to my website","descriptionHtml":"","callToAction":"Make a change to my website","introHtml":"<p>Do you need to add a new page, feature or make a change to your website? Submit a request here and we'll happily get it done for you.</p>","icon":10458,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[17,15,16,14,9,10,11,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzBiY2IzOS0yNTM3LTQ2YzQtYmNkMy01NGNkMDBhNTllZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwODY0MTIsIm5iZiI6MTc1MjA4NTIxMn0.EUsx-bwFqowPEffM_OKSCMLkVbE9QXfgrW5YqzMvCHk","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"570bcb39-2537-46c4-bcd3-54cd00a59edc","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10021,"issueType":{"id":"10021","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10491,"iconUrl":"https://convirtio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2025-07-09T12:20:13-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzBiY2IzOS0yNTM3LTQ2YzQtYmNkMy01NGNkMDBhNTllZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwODY0MTMsIm5iZiI6MTc1MjA4NTIxM30.I3hKSKPz4HCpLAWgnNYXNIHMvxoLNIccQKtG7ETfzaI","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"570bcb39-2537-46c4-bcd3-54cd00a59edc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:tss-simple-cloud-files__sd-portal-request-create-property-content","name":"","html":"<div class=\"ap-container\" id=\"ap-tss-simple-cloud-files__sd-portal-request-create-property-content\">\n\n <div class=\"ap-content \" id=\"embedded-tss-simple-cloud-files__sd-portal-request-create-property-content\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"tss-simple-cloud-files\",\n \"uniqueKey\":\"tss-simple-cloud-files__sd-portal-request-create-property-content\",\n \"key\":\"sd-portal-request-create-property-content\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://www.jirafiles.com/browse-issue?servicedesk=1&create=1&requestId=&projectKey=SUPPORT&projectId=10021&isAdmin=false&isProjectAdmin=false&xdm_e=https%3A%2F%2Fconvirtio.atlassian.net&xdm_c=channel-tss-simple-cloud-files__sd-portal-request-create-property-content&cp=&xdm_deprecated_addon_key_do_not_use=tss-simple-cloud-files&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxOGE4ZGZiMDBiMDlmYTczZmUxNjc4ZGRmYzQ3NWRhM2NkNjVlYTQxOGI4OWM4MjExNmNkYWU1MDE0MTdjMDcyIiwiaXNzIjoiZjdmNGNjZmEtNTc5Zi0zNTNjLTg4YzgtNWY0ZTQ1NmIzNTllIiwiY29udGV4dCI6e30sImV4cCI6MTc1MjA4NjExMywiaWF0IjoxNzUyMDg1MjEzfQ.sDY0sjZM7VoUWM2N6dmAwxP7BE4VJj0BPvOfOx-fsRk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY3ZjRjY2ZhLTU3OWYtMzUzYy04OGM4LTVmNGU0NTZiMzU5ZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NvbnZpcnRpby5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jb252aXJ0aW8uYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQUE9SVCIsImlkIjoiMTAwMjEifX19LCJleHAiOjE3NTIwODYxMTMsImlhdCI6MTc1MjA4NTIxM30.1NOjzpHoIeNnPrjehDyJ4WhNa_kdpNNprUZzC3Zbc-w\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://convirtio.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://convirtio.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10021\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10021\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"11\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://www.jirafiles.com\",\n \"hostOrigin\":\"https://convirtio.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}